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Life360 Hardware Limited Warranty

Last Updated: October 22, 2025

 

Life360 Pet GPS, Tile Hardware, Labels, Attachments & Accessories Limited Warranty ("Limited Warranty")

 

Available in the United States, Canada, Australia, New Zealand, and the United Kingdom for Tile and Life360 Pet GPS products.

Available in Norway, Iceland, Switzerland, and the European Union for Tile products.

 

This Limited Warranty is given by Life360, Inc., whose registered address is at 1900 Norfolk Street, Suite 310, San Mateo, California, 94403 United States. (“Life360”). 

This Limited Warranty is a voluntary manufacturer’s warranty and provides rights separate and in addition to any legal rights and remedies provided to you by local consumer laws, which may vary from state to state, country to country and/or across provinces or jurisdictions, and may extend beyond our stated Warranty Period. If your Product (as defined below) is defective, you have the right to choose whether to claim under this Limited Warranty or under applicable consumer rights laws, if any. The terms of this Limited Warranty do not apply to claims under consumer law and nothing in this Limited Warranty is intended to, or will, limit, exclude, or affect your legal rights provided to you by local consumer laws in relation to our Products.

What does this Limited Warranty Cover? 

Life360 warrants that your Life360 Pet GPS (“Pet Tracker”), Tile hardware product (“Tiles”) (collectively, the “Device(s)”), your Tile Lost and Found Labels (“Labels”), and any attachments or accessories to your Device(s) sold on Life360.com or from any authorized retailer (“Attachments”, together with Devices and Labels, the “Product(s)”) will operate in accordance with its published specifications and be free from defects in materials and workmanship under normal use for the period specified in the applicable row in the third column in the table below, beginning on the date of delivery to the original retail purchaser (the “Warranty Period"). Certain exceptions apply, as further described below.

Warranty Periods

The table below sets out the relevant Warranty Period for your Product. All claims must be made within the relevant Warranty Period. 

Any component repaired or replaced under this Limited Warranty shall be warranted for the remainder of the original Warranty Period or 30 days, whichever is longer, or for any additional period required by law.

Product Region Warranty Period
Pet Tracker, Tiles U.S., CA, AU and NZ 1 Year
Pet Tracker, Tiles U.K. 2 Years
Tiles E.U., Norway, Iceland, and Switzerland 2 Years
Labels, and Attachments U.S., CA, AU, NZ, U.K., E.U., Norway, Iceland and Switzerland 30 days

If a defect in the Products arises within the applicable Warranty Period, Life360 will, at its sole option, and subject to applicable laws: (i) repair or replace it with a new or refurbished product or component; or (ii) refund the original purchase price upon return of the defective Product.

What this Limited Warranty does NOT Cover… 

This Limited Warranty does not apply to the following:

  • Where the instructions for use and activation of the Product are not complied with;
  • Where the Device is used with a jailbroken or rooted mobile device; 
  • Any software elements, even if sold with or embedded in the Product, or internet connectivity (Life360 does not warrant that the operation of the Product will be uninterrupted and/or error-free);
  • Any Product that Life360 reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller;
  • Any Product that is moved to a location outside of Life360’s delivery areas (see here). The provision of repair labor and other services under this Limited Warranty is limited to Life360’s delivery areas set forth herein.
  • Use of the Product for commercial purposes or for any use other than normal use in a standard Circle or household; 
  • Where the Product is damaged or experiences failure to the extent caused by: 
    • Normal wear and tear, normal aging, cosmetic damage that does not affect the Product’s performance, accidental damage, abuse, neglect, misuse or improper maintenance or cleaning (including but not limited to failure to follow user guides or published guidance from Life360),
    • Using the Product in a manner or for a purpose for which it was not intended; 
    • Any use that is contrary to the instructions in Life360’s user guide, technical specifications or published guidance on its website;
    • Use with a component or product (including a third party component or parts) that is not originally intended for or compatible with the applicable Product (provided that the mere use (without damage or failure) of non-genuine or third-party parts will not void the warranty);
    • External causes, including but not limited to, water damage, exposure to sharp or foreign objects, exposure to excessive force, or extreme thermal or environmental conditions; or
    • Accident, unauthorized modification or other causes beyond our reasonable control; or
  • Indirect, special, incidental or consequential damages, economic loss, loss of property or profits, or loss of enjoyment or use. To the extent permitted by applicable law, Life360 is not responsible or liable for indirect, special, incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential or punitive damages of any nature whatsoever in connection with the purchase or use, and Life360 will not provide monetary or other compensation for any such costs, including but not limited to, work time lost, cost of substitute equipment, lost property, damage to property as a result of using or relying on the Products, or injury or bodily harm that may result while searching for any lost items or Products.
    • Note that some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How do you obtain warranty service? 

  • To obtain remedies under this Limited Warranty, Life360 must receive your claim before the end of the applicable Warranty Period. 
  • Where required by Life360, you must provide:
    • A proof of purchase to Life360; and
    • Pictures of nonconformity or defect or Description of nonconformity or defect.
  • Upon review of the above, Life360’s customer care team will determine whether you need to obtain a Return Material Authorization ("RMA") from Life360 by contacting customer support as directed herein and return the defective Product to the address specified by Life360 in connection with the RMA. 
  • If Life360 Customer Care determines that it is necessary for you to return the Product to Life360, Life360 Customer Care will send you a RMA and provide you with a prepaid shipping label for the return of the applicable Product. You must follow all directions provided by Customer Care and ensure that the defective Product or are properly packed to protect it from damage during shipping. If you do not do so, Life360 will not be responsible for any damage that occurs to the Products during shipment.
  • By sending the Product, you agree to transfer ownership to Life360. Life360 will not return the original Product to you (unless we choose to repair the Product).
  • Life360 warrants that any repaired or replaced Device, Label, or Attachment is covered for the remainder of the applicable Warranty Period. 
  • If the claim is justified based on this Limited Warranty, Life360 shall bear the cost of shipping the repaired or replacement Device, Label, or Attachment to you. 
  • Any product returned to Life360 without a valid warranty claim or without an RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Life360’s sole discretion.

Additional Information

  • Life360 will maintain and use any personal information received during a warranty claim under this Limited Warranty in accordance with its Privacy Policy.
  • No employee or representative of Life360 or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect
  • Any disputes between you and Life360 related to this Limited Warranty or the Product will be governed by the then-current dispute resolution procedures in Life360’s Terms of Service.
  • TO THE EXTENT PERMITTED BY LAW: (i) THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS; AND (ii) LIFE360 DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES OF NON-INFRINGEMENT. TO THE EXTENT SUCH IMPLIED WARRANTIES CANNOT BE DISCLAIMED, LIFE360 LIMITS THE DURATION OF SUCH IMPLIED WARRANTIES TO THE DURATION SET FORTH IN THIS LIMITED WARRANTY. IN SOME JURISDICTIONS, LIFE360 MAY NOT LIMIT THE DURATION OF AN IMPLIED WARRANTY, AND AS A RESULT, THE LIMITATION IN THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY.
  • THE APP AND THE PRODUCTS ARE DESIGNED SOLELY AS AN ADDITIONAL TOOL TO HELP YOU LOCATE YOUR PERSONAL ITEMS OR PETS (SUCH AS, PETS, KEYS, WALLET, CAR, LAPTOP AND BACKPACKS). WE DISCLAIM ANY LIABILITY RESULTING FROM ANY USE OF THE APP AND OR THE SERVICES FOR ANY PURPOSE OTHER THAN THEIR INTENDED DESIGN.  
  • LIFE360’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL LIFE360 UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
    • SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIABILITY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
  • This Limited Warranty applies only to Products sold in the United States and delivered to Life360's delivery areas (see here).

Supplemental Australia and New Zealand Limited Warranty Terms: 

This is a summary of the full terms of the Limited Warranty available at life360.com/warranty, provided by Life360, Inc. To understand your rights and obligations under the Limited Warranty, please read the full terms. 

Life360 warrants that the included Pet GPS Tracker will operate in accordance with its published specifications and shall be free from defects in the materials and workmanship under non-commercial use for the twelve (12) month warranty period. Life360 does not warrant against normal wear and tear, or damage caused by accident or abuse. 

To make a claim under this Limited Warranty, cease using the Pet GPS Tracker, and contact Life360’s Customer Care team at https://support.life360.com. Subject to the full terms, if you submit a valid claim under the warranty, Life360 will either repair, replace or refund your Pet GPS Tracker at its discretion. You may be required to furnish details such as proof of purchase and product serial number when making a claim under the warranty. If a successful claim is made under the warranty, Life360 will be responsible for any collection or shipping costs associated with returning the product or components to Life360.

Warranty benefits are in addition to rights provided under local consumer laws, which extend beyond our warranty period. Nothing in this Limited Warranty is intended to limit or exclude rights provided under local consumer laws in relation to our goods or services. 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Supplemental Language applicable to United Kingdom and Ireland: 

This Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate and in addition to any statutory rights provided to you by consumer law.

If your product is defective, you have the right to choose whether to claim under this Limited Warranty or under your consumer law rights. The terms of this Limited Warranty do not apply to claims under consumer law and nothing in this Limited Warranty will limit or affect your statutory rights provided to you by consumer law. For example, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to various refund, repair and replacement remedies. 

Limitation of Liability:

Life360 will be responsible for losses caused by our Products unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
  • Caused by a delaying event outside our control. As long as we have done everything we have said we'll do, we're not responsible for delays outside our control;
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage which was caused by a Life360 Product and which you could have avoided by following our care instructions; or
  • A business loss. It relates to your use of a Product for the purposes of your trade, business, craft or profession.

Supplemental Language applicable to Canada:

In Canada, goods forming the object of a contract must be fit for the purposes for which goods of that kind are ordinarily used. The law provides that the goods must be durable in normal use for a reasonable length of time. Our Products are provided with these warranties.

This Limited Warranty is a voluntary manufacturer's warranty offered free of charge. To understand your rights and obligations under the Limited Warranty, please read the full terms of the Limited Warranty provided by Life360, Inc., available at life360.com/warranty. This Limited Warranty provides rights separate and in addition to any statutory rights or warranties provided to you by specific Canadian provinces/territories and Canadian laws. Nothing in this Limited Warranty is intended to replace, limit, restrict or exclude rights or warranties available to you under any provincial and Canadian laws in relation to our Products.

Miscellaneous

If you are a Tile Premium or Premium Protect subscriber, you may be eligible for our Worry-Free Warranty for Tile related products.

 

Learn more about Life360's Hardware Return Policy.

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